FAQS

Frequently Asked Questions

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Tickets    |    Logistics   |    Support the Arts   |    General Information

COVID FAQ

If you do not feel well on the day of the event, please contact the box office at 925-373-6800 to let us know. Our staff will assist you with processing an exchange, donation or refund for the full price of your ticket until 30 minutes after the start of the performance.

As of August 3, 2021, and until further notice, all individuals, regardless of vaccination status, within the County of Alameda are required to wear face coverings when indoors in workplace and public settings, including all events held at the Bankhead Theater. Click here for more details on the order.

 

If you need one, masks will be available from our ushers at the main entrance.

Beginning October 1, 2021 we will be asking all patrons to show proof of vaccination as they enter the lobby. You will be required to show either your vaccination card that was given to you at the time of vaccination or you can visit the California Department of Public Health to get a QR code and digital copy of your COVID-19 vaccination record. Both methods will require a valid ID in conjunction with your vaccine record. Fully vaccinated means the day of the performance is at least 14 days after the patron’s second dose of a two-dose COVID-19 vaccine or at least 14 days after the single dose of a single dose COVID-19 vaccine. Anyone requiring a medical exemption must contact the box office directly at 925.373.6800. 

 

To find a vaccination site near you please visit the Alameda County Public Health Department.

Our HVAC system in the theater exchanges the air 9.2 times each hour. That means there is new air in the theater every 6.5 minutes. We have also upgraded our HVAC system to use high-quality MERV-13 filters, designed to trap very fine particles, potential allergens, bacteria and viruses.

There are four hand sanitizer stations, 2 at the main entrance, one outside the main restrooms downstairs, and one outside the upstairs restrooms.

High-touch areas will be cleaned with a thorough cleaning before and after every performance. All seats, armrests and handrails will be cleaned after each performance using an electro-static sprayer, the same sprayer used in hospitals and schools to clean and kill COVID-19 on surfaces.

Programs will not be available until fall, when they will be available in digital format on the website. At that time, a limited number of printed programs will be available upon request.

Please contact the box office immediately. We will adhere to state and county guidelines under those circumstances.  (925) 373-6800

For any Films, our lobby and theater will open up 30 minutes before the start of the theater.

Concessions will be open before the show and during intermission. We are asking you to enjoy your food and beverages in the courtyard. Please be advised that until the mask mandate is lifted in Alameda County drinks will not be allowed inside the theater (with the exception of bottled water).

If you'd like to enjoy a beverage prior to the show, come a little earlier and find a spot in the courtyard. 

TICKETS

 It’s up to you! Stop by the box office, call 925-373-6800, or purchase them online. If you choose to purchase online, just make sure it’s from lvpac.org and not a ticket reseller who might charge a much higher price or, worse, not issue a valid ticket.

We routinely email all ticket buyers to confirm when a show is cancelled. If you do not receive an email from us, please contact the Box Office by phone 925-373-6800 or by email boxoffice@lvpac.org.

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Tickets are sold on a first-come first-served basis. If you’re on our email list, you’ll hear about shows as soon as they’re announced. Members are offered presale windows from 1-3 weeks before they go on sale to the public, so the best way to get the seat you want is to become a member.

If you feel ill on the day of the event or are not comfortable attending the theater, please contact the box office at 925-373-6800. Our staff will assist you with processing an exchange, donation or refund.

Yes. Regardless of age, everyone must have a ticket to enter the theater. Student tickets are offered for almost every show. Parents know their children best and can contact the box office to discuss whether a show is age-appropriate

Definitely. Just contact the box office at 925-373-6800. They can pull up your account, reprint your ticket and hold it for you in Will Call.

Discounted tickets for students (up to age 21) and active duty or veteran military personnel are available for Bankhead Presents shows. Some Resident Companies and rental shows also offer some discounts. To purchase these tickets, please call our Box Office at 925-373-6800.

For every Bankhead Presents show regardless of the top ticket price, we offer at least one row of $20 community price tickets. Members are also eligible for 10% off any ticket order and 15% off orders with more than five shows. There are also discounts for group sales through the box office. To hear about other discounts we may offer throughout the year, be sure to sign up for our email list.

If you contact the box office at 925-373-6800 they can pull up your account and print a ticket for you to pick up at Will Call.

Absolutely. You can purchase tickets for a show and give them as a gift, or you can buy someone a gift card or an e-gift card and they can choose their own tickets.

Yes, the RED gift card and e-gift can be used as a payment method when purchasing tickets online. If you have a BLACK gift card, please call our Box Office at 925-373-6800 to place your ticket order.

We do not offer subscriptions, but if you purchase more than five Bankhead Presents or Bothwell Presents shows in a single order, you will receive a 10% discount (15% for members.) Some of our resident companies do offer season subscriptions.

Logistics

Wondering the difference between "Video on Demand" and "Livestream"? Need some technical instructions? Visit our fact page on streaming events HERE

Until further notice, drinks purchased at concessions must be enjoyed outside in the Courtyard. No food or drink, other than bottled water, will be permitted inside the theater. 

Our lobby opens 30 minutes prior to the performance. We recommend you arrive at the theater at least 15 minutes before any show. If you arrive late, ushers will seat you at an appropriate moment or in accordance with the artist’s contact.

Please call the box office at 925-373-6800 to inquire about any items left behind. Items in Lost and Found will be locked in the House Manager’s office until they are picked up.

We reserve seating both at the lower level (row E) and upper level (row R) for wheelchairs. Access to seats in row R is via the elevator located on the left side of the lobby. ADA restrooms are available both downstairs on the left of the lobby and upstairs on the right.

Yes, we have devices. Please ask any of the ushers and they will direct you to the House Manager who can provide them. Currently we do not connect to Bluetooth hearing aids. For those sensitive to high volume, the House Manager can also provide ear plugs.

Support the Arts

With any cash donation over $125 you are eligible for membership. Member benefits include presales, discounts and special events. Other benefits are offered at higher levels of support. For details see our benefit list.

Absolutely and we very much appreciate patrons who take this opportunity to support the arts. Just enter any amount in the donation box on the checkout page. You will receive an acknowledgement letter for tax purposes.

 Yes, but we are only able to accept certain types of non-cash gifts. Please check with the Development Department regarding our Gift Acceptance Policy.  

We welcome sponsorships for many of our events including the annual fundraising gala. You can also donate to the Education Fund, which supports our outreach efforts and student ticket subsidies, or to the Producer’s Circle Fund, which supports our ability to bring special artists or artistically adventurous projects to the theater. For more information contact Executive Director Chris Carter at ccarter@livermorearts.org

General information

Sometimes. Throughout the year we sponsor events that take place on the plaza including ArtWalk, Livermore Innovation Fair, and such cultural events as Diwali, Lunar New Year, Native American Day and more. However, the plaza belongs to the City of Livermore and many other organizations and groups use it as well.

No. The Livermore Valley Performing Arts Center is an independent 501(c)3 non-profit arts organization.

Absolutely. Send your ideas along to our executive director Chris Carter. We can’t make any promises but we love to hear what interests you.

Yes. The Bankhead, including the stage, lobby, courtyard and Founders Room, as well as a variety of different spaces at the Bothwell Arts Center are available for rent when not otherwise in use. Click here for more information.

Ad space can be purchased in the Theater Program, which is published six times per year and printed in-house on-demand. Ad placement is dependent on space available. Artwork must be submitted to spec by the issue deadline. For more information contact Roberta Emerson in Marketing.

Most pieces in our exhibits are for sale.  If available, the price is located on the name plate and you can purchase the piece(s) at the lobby desk during Gallery hours. Once purchased a red dot will cover the price and you can pick up your artwork when it comes down at the end of the Exhibit. 

New themed exhibits are mounted throughout the year and are curated by Visual Arts Manager, Anne Giancola. Current call for entries with instructions for submission can be found on this page.

Please contact the box office at 925-373-6800 and ask to “opt out” of the email list. We will still be able to reach you regarding your ticket purchases, but you will no longer receive our email updates or announcements. 

Subscribe here to receive our weekly emails letting you know what’s coming up as well as other offers and opportunities.