Frequently Asked Questions
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There are many online websites or “brokers” that will lead you to believe that they are an official website for ticket purchases for our events. Beware of those websites. LivermoreArts.org is the ONLY official website. More information…
It’s up to you! Stop by the box office, call 925-373-6800, or purchase them online. If you choose to purchase online, just make sure it’s from livermorearts.org and not a ticket reseller website who will charge a much higher price or, worse, not issue a valid ticket.
We routinely email all ticket buyers to confirm when a show is cancelled. If you do not receive an email from us, please contact the Box Office by phone 925-373-6800 or by email firstname.lastname@example.org.
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Tickets are sold on a first-come first-served basis. If you’re on our email list, you’ll hear about shows as soon as they’re announced. Members are offered presale windows from 1-3 weeks before they go on sale to the public, so the best way to get the seat you want is to become a member.
All ticket sales are final. Tickets may be transferred to another person. We happily accept ticket donations to our theater if you cannot attend a show. Ticket donations will be accepted up to thirty minutes after the scheduled performance time.
REFUND Policy: Refunds will be issued only when a show is canceled.
EXCHANGE Policy: If you are a current Livermore Valley Arts Member, tickets to a Bankhead Presents show may be exchanged for another Bankhead Presents show. Exchange requests must be submitted no later than 24 hours prior to scheduled performance time. Exchanges may be submitted in person, by phone, or by form submission. Exchanges are valid on Bankhead Presents shows only. Ticket exchanges may not be applied to Gala or Special Events. Patrons will be expected to pay for any upgrade fees associated with the exchange. No refunds will be applied.
Yes. Regardless of age, everyone must have a ticket to enter the theater. Student tickets are offered for almost every show. Parents know their children best and can contact the box office to discuss whether a show is age-appropriate
Definitely. Just contact the box office at 925-373-6800. They can reprint your ticket and hold it at the Ticket Office. Please show your ID to pick up your ticket(s).
Discounted tickets for students (up to age 21) and active duty or veteran military personnel are available for Bankhead Presents shows. Some Resident Companies and Rental shows also offer some discounts. To purchase these tickets, please call our Box Office at 925-373-6800.
For every Bankhead Presents show regardless of the top ticket price, we offer at least one row of $20 community price tickets. Members are also eligible for 10% off any ticket order and 15% off orders with more than five shows. There are also discounts for group sales through the box office. To hear about other discounts we may offer throughout the year, be sure to sign up for our email list.
If you contact the box office at 925-373-6800 they can print your ticket and hold it at the Ticket Office. Please show your ID to pick up your ticket(s).
Absolutely. You can purchase tickets for a show and give them as a gift, or you can buy someone a gift card or an e-gift card and they can choose their own tickets.
Yes, the RED gift card and e-gift can be used as a payment method when purchasing tickets online. If you have a BLACK gift card, please call our Box Office at 925-373-6800 to place your ticket order.
We do not offer subscriptions, but if you purchase more than five Bankhead Presents or Bothwell Presents shows in a single order, you will receive a 10% discount (15% for members.) Some of our resident companies do offer season subscriptions.
While LVA patrons, volunteers, and employees are no longer required to wear masks while in our venues, masks are welcome and remain an important preventive measure against COVID-19. Anyone needing or choosing to wear one is encouraged to do so.
NO, we are no longer requiring patrons to show proof of vaccination for ticketed events. This is a good sign that things are continuing to improve, but as always, these policies are subject to change based on recommendations from the Alameda County Health Department or due to contractual obligations with the artist.
High-touch areas will be cleaned with a thorough cleaning before and after every performance. All seats, armrests and handrails will be cleaned after each performance using an electro-static sprayer, the same sprayer used in hospitals and schools to clean and kill COVID-19 on surfaces.
Please contact the box office immediately. We will adhere to state and county guidelines under those circumstances. (925) 373-6800
Concessions will be open before the show and during intermission. We are asking you to enjoy your food and beverages in the courtyard. Please be advised that until the mask mandate is lifted in Alameda County drinks will not be allowed inside the theater (with the exception of bottled water).
If you’d like to enjoy a beverage prior to the show, come a little earlier and find a spot in the courtyard.
Our HVAC system exchanges the air in the theater 9.2 times each hour. That means there is FRESH AIR in the theater every 6.5 minutes. Our HVAC system has been upgraded with high-quality MERV-13 filters, designed to trip very fine particles, potential allergens, bacteria, and viruses.
There are FOUR hand sanitizers stations; two at the main entrance, one outside the main restrooms downstairs, and one outside the upstairs restrooms.
Concessions will be open before the show and during intermission. Enjoy your food and beverages in the courtyard. However, Concession beverages are allowed in the theater as long as they have a lid on them. Outside food and drinks are not allowed in the theater.
If you’d like to enjoy a beverage prior to the show, come a little earlier and find a spot in the courtyard.
Our lobby opens 30 minutes prior to the performance. We recommend you arrive at the theater at least 15 minutes before any show. If you arrive late, ushers will seat you at an appropriate moment or in accordance with the artist’s contact.
Please call the box office at 925-373-6800 to inquire about any items left behind. Items in Lost and Found will be locked in the House Manager’s office until they are picked up.
We reserve seating both at the lower level (row E) and upper level (row R) for wheelchairs. Access to seats in row R is via the elevator located on the left side of the lobby. ADA restrooms are available both downstairs on the left of the lobby and upstairs on the right.
Yes, we have devices. Please ask any of the ushers and they will direct you to the House Manager who can provide them. Currently we do not connect to Bluetooth hearing aids. For those sensitive to high volume, the House Manager can also provide ear plugs.
No, backpacks are prohibited at the Bankhead Theater. Please leave them at home or safely in your car. Thank you.
From Interstate 580 take the North Livermore Avenue exit, and continue 1.2 miles to Downtown Livermore. Turn left onto Railroad Avenue. The Livermore Valley Center parking is located one block ahead on your left. Parking is free! There are also other small lots, and street parking available surrounding the theater downtown, which are also free. The Bankhead Theater is located on the block to your right, between First Street, Railroad Avenue and North Livermore Avenue, at 2400 First Street, Downtown Livermore. There is a drop-off/pick-up area located on Railroad Avenue, on the right side of the street, before you reach the stoplight to enter the parking garage
Yes, only Service Dogs are permitted in the theater. All other animals must be left at home or under other supervision.
SUPPORT THE ARTS
With any cash donation over $125 you are eligible for membership. Member benefits include presales, discounts and special events. Other benefits are offered at higher levels of support. For details see our benefit list.
Absolutely and we very much appreciate patrons who take this opportunity to support the arts. Just enter any amount in the donation box on the checkout page. You will receive an acknowledgement letter for tax purposes.
Yes, but we are only able to accept certain types of non-cash gifts. Please check with the Development Department regarding our Gift Acceptance Policy.
We welcome sponsorships for many of our events including the annual fundraising gala. You can also donate to the Education Fund, which supports our outreach efforts and student ticket subsidies, or to the Producer’s Circle Fund, which supports our ability to bring special artists or artistically adventurous projects to the theater. For more information contact Executive Director Chris Carter at email@example.com
Sometimes. Throughout the year we sponsor events that take place on the plaza including ArtWalk, Livermore Innovation Fair, and such cultural events as Diwali, Lunar New Year, Native American Day and more. However, the plaza belongs to the City of Livermore and many other organizations and groups use it as well.
No. The Livermore Valley Performing Arts Center is an independent 501(c)3 non-profit arts organization.
Absolutely. Send your ideas along to our executive director Chris Carter. We can’t make any promises but we love to hear what interests you.
Yes. The Bankhead, including the stage, lobby, courtyard and Founders Room, as well as a variety of different spaces at the Bothwell Arts Center are available for rent when not otherwise in use. Click here for more information.
Ad space can be purchased in the Theater Program. In July 2022, we will be instituting a digital program. Ad placement is dependent on space available. Artwork must be submitted to spec by the issue deadline. For more information contact the Marketing Department at firstname.lastname@example.org
Most pieces in our exhibits are for sale. If available, the price is located on the name plate and you can purchase the piece(s) at the lobby desk during Gallery hours. Once purchased a red dot will cover the price and you can pick up your artwork when it comes down at the end of the Exhibit.
New themed exhibits are mounted throughout the year and are curated by Visual Arts Manager, Anne Giancola. Current call for entries with instructions for submission can be found on this page.
Please contact the box office at 925-373-6800 and ask to “opt out” of the email list. We will still be able to reach you regarding your ticket purchases, but you will no longer receive our email updates or announcements.
Subscribe here to receive our weekly emails letting you know what’s coming up as well as other offers and opportunities.