A SAFE RETURN TO THE THEATER
The seating map shows only pairs. What if I have an uneven number in my group?
Contact the Box Office to request special seating arrangements. If it is possible, they may be able to shift the seating map to accommodate your group and keep everyone socially distanced. Phone 925-373-6800 or email firstname.lastname@example.org
Can I still get paper tickets? What if I forgot my tickets or could not print them?
The box office can print tickets for you. Box office windows are open one hour before the film’s scheduled start time.
Where should I get my WILL CALL tickets?
Will Call tickets will not be at the box office windows. Please enter using the door at the far right in front of the theater to pick up Will Call tickets.
What time will the doors open? Where should I wait?
The lobby and theater will open 30 minutes before the film’s scheduled start time. We recommend you wait in your car or well away from the doors until the theater is open.
Where will lines be for entry? Will they be socially distanced?
Stickers on the ground will help spread out attendees for lines both at the entrance doors and by the box office.
Will everyone be temperature scanned on entry? What temperature is too high to enter?
There will be temperature checks at the door as you enter. Anyone with a temperature higher than 100.4°F (38°C) will be turned away.
Are masks required? What if I forgot mine?
Masks are required. If you do not have one, masks will be available for purchase at concessions. They must be worn at all times while in the building.
Will the Founder’s Room be open?
For now, the Founder’s Room will not be open.
What is capacity for the elevator?
Currently, we allow one household/bubble at a time in the elevator.
Will there still be staff/volunteers to help me find my seat?
Yes, staffing will be adjusted to handle the capacity allowed.
Will you require proof of vaccination?
No, vaccination is not required for entry. Currently no county- or state-wide protocol or requirements exist regarding vaccination. We will adhere to strict attendance limits and require masks and social distancing.
What is the level of air circulation in the theater? What kind of filtration do you have?
Our HVAC system in the theater exchanges the air 9.2 times each hour. That means there is new air in the theater every 6.5 minutes. We have also upgraded our HVAC system to use high-quality MERV-13 filters, designed to trap very fine particles, potential allergens, bacteria and viruses.
How often are the seats, arms and handrails cleaned?
All seats, armrests and handrails will be cleaned after each performance using an electro-static sprayer, the same sprayer used in hospitals and schools to clean and kill COVID-19 on surfaces.
How often will the bathrooms be cleaned?
High-touch areas will be constantly cleaned with a thorough cleaning after every performance.
Will there be hand sanitizer available?
There are two touchless hand sanitizer stations located at the main entrance, one outside the main restrooms downstairs, and one outside the upstairs restrooms.
Will concessions be open? What will I be able to purchase?
Until we can align our protocols with county and state guidelines, concessions will not be open.
Will printed programs still be offered?
Programs will not be available until fall, when they will be available in digital format on the website. At that time, a limited number of printed programs will be available upon request.
What if I don’t feel well the day of the event or change my mind about coming inside?
If you do not feel well on the day of the event, please call the box office at 925-373-6800 to let us know. Our staff will assist you with processing an exchange, donation or refund for the full price of your ticket.
What if a person sitting near me is not honoring the social distance or masking guidelines?
Please notify any usher or Front of House staff member and they will handle the situation. We take the safety of our patrons, staff and volunteers seriously and make every effort to make sure everyone follows safety guidelines.
What if I feel unwell during the show?
If you don’t feel well or become uncomfortable during the show, an usher can assist you to leave the theater. We will process an exchange, donation or refund for the full price of your ticket.
Who do I notify if I attend and am later diagnosed positive for COVID-19?
Please contact the box office immediately. We will adhere to state and county guidelines under those circumstances.